Phone: 8906846228
At Journey Experts, we understand that travel plans can change due to unforeseen circumstances. This Cancellation Policy outlines the terms and conditions for cancelling bookings made through our platform. By using our services, you agree to the policies described below.
All cancellation requests must be made through our official communication channels (email, website, or customer support).
Cancellation requests are processed based on the type of service booked (tour package, flight, hotel, etc.).
Cancellation charges may apply depending on the timing of the request and the policies of third-party service providers.
Some bookings may be non-cancellable or non-refundable.
Cancellations must be submitted in writing.
Cancellation charges are calculated based on the number of days before the departure date.
Typical Cancellation Charges:
30 days or more before travel: Minimal or no cancellation charges
15–29 days before travel: 25% of total package cost
7–14 days before travel: 50% of total package cost
Less than 7 days before travel: 75%–100% of total package cost
No-show: 100% cancellation charges
Note: Exact charges may vary depending on the package and service providers.
Flight cancellations are subject to airline policies.
Low-cost or promotional fares are often non-refundable.
Airline cancellation fees and Journey Experts service charges will be deducted.
Refund timelines depend on the airline’s processing system.
Hotel cancellations depend on the hotel's cancellation policy.
Some bookings allow free cancellation within a specified time, while others are non-refundable.
Late cancellations or no-shows may result in full booking charges.
Visa processing fees are non-refundable once the application has been submitted.
Cancellation of visa services after processing has started will not be eligible for any refund.
Journey Experts is not responsible for visa delays or rejections.
Cancellation charges may include:
Supplier cancellation fees (airlines, hotels, tour operators)
Service or administrative charges by Journey Experts
Payment gateway or transaction fees
These charges will be deducted from the total amount paid.
In case of group bookings, partial cancellation (e.g., one or more travelers) may result in revised pricing for the remaining travelers.
Any applicable charges will be communicated at the time of cancellation.
Customers may request changes (date, destination, or service) instead of cancellation.
Modifications are subject to availability and may involve additional costs.
In some cases, modifications may not be possible, and cancellation policies will apply.
Failure to appear for a scheduled flight, hotel check-in, or tour activity will be considered a no-show.
No-show cases are non-refundable and will incur 100% cancellation charges.
Journey Experts shall not be held responsible for cancellations due to circumstances beyond our control, including:
Natural disasters (earthquakes, floods, cyclones)
Political unrest or government restrictions
Pandemics or health emergencies
Strikes, transportation delays, or cancellations
In such situations, refunds or rescheduling will depend on the policies of the respective service providers.
Journey Experts acts as an intermediary between customers and travel service providers.
Each provider (airline, hotel, transport company) has its own cancellation rules.
Customers are advised to review these terms before confirming bookings.
We are not responsible for any changes in third-party policies.
Refunds, if applicable, will be processed as per our Refund Policy.
The amount refunded will be after deducting applicable cancellation charges.
Processing time may vary depending on payment method and provider policies.
To cancel your booking, please follow these steps:
Contact Journey Experts through email or customer support
Provide your booking reference number and details
Submit a written cancellation request
Wait for confirmation and refund details from our team
Journey Experts reserves the right to modify or update this Cancellation Policy at any time.
Changes will be posted on this page
Continued use of our services indicates acceptance of the updated policy
Journey Experts aims to maintain transparency and fairness in handling cancellations. We recommend that customers carefully review all booking terms, cancellation rules, and service conditions before confirming any travel arrangements.
For any assistance or clarification, our support team is always ready to help.
Journey Experts – Making Travel Flexible and Hassle-Free.